Privacy policy

1. Introduction
Welcome to Northwest London Maintenance Ltd. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with the General Data Protection Regulation (GDPR).

2. Data Controller
Northwest London Maintenance Ltd
10 Somers way, Bushey. WD23 4HR
Galax_sharma@yahoo,co,uk
07791758860

3. Information We Collect
We collect the following types of personal data:

   •   Contact Information: Name, address, phone number, email address.
   •   Property Information: Details about your property that may be necessary for maintenance work.
   •   Payment Information: Bank account details, credit card information (processed securely).
   •   Communications: Any communication you have with us including emails, phone calls, and messages.
   •   Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

4. How We Use Your Information
We use your personal data for the following purposes:

   •   Service Delivery: To provide maintenance services, including drainage, plumbing, and building work.
   •   Customer Support: To respond to your inquiries and provide customer support.
   •   Billing and Payments: To process your payments and manage your account.
   •   Communication: To send you updates, notifications, and other necessary communications regarding our services.
   •   Legal Obligations: To comply with legal obligations, including tax and accounting requirements.
   •   Marketing: To send you promotional materials about our services (you may opt out at any time).

5. Legal Basis for Processing
We process your personal data based on the following legal grounds:

   •   Performance of a Contract: To fulfill our contractual obligations to you.
   •   Legal Obligation: To comply with legal obligations.
   •   Consent: Where you have provided your consent (e.g., for marketing communications).
   •   Legitimate Interests: To pursue our legitimate interests in providing and improving our services, provided these interests are not overridden by your rights.

6. Data Sharing and Transfers
We do not share your personal data with third parties except in the following circumstances:

   •   Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., subcontractors, payment processors).
   •   Legal Requirements: We may disclose your data to comply with legal obligations or to protect our rights and property.
   •   Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or damage. These measures include encryption, access controls, and secure data storage.

8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

9. Your Rights
You have the following rights regarding your personal data:

   •   Access: The right to access your personal data.
   •   Rectification: The right to request correction of inaccurate data.
   •   Erasure: The right to request deletion of your data.
   •   Restriction: The right to request restriction of processing.
   •   Data Portability: The right to request transfer of your data.
   •   Objection: The right to object to processing.
   •   Withdraw Consent: The right to withdraw consent at any time (if processing is based on consent).

To exercise your rights, please contact us at Galax_sharma@yahoo.co.uk.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Northwest London Maintenance Ltd
10 Somers way, Bushey. WD23 4HR
Galax_sharma@yahoo.co.uk
07791758860

Effective Date: 23-08-2024